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💬 Call centres: Are you talking to AI?
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💬 Call centres: Are you talking to AI?
Have you ever phoned up a company and had your call held in a queue? Could AI make this less painful? Pippa and Phil discuss this and teach you some new vocabulary.
This week's question
Approximately how many people work in call centres globally?
a) 7 million?
b) 17 million? or,
c) 27 million?
Listen to the programme to hear the answer.
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