The pie charts compare visitors’ responses to the customer service of the Parkway Hotel in 2005 and 2010.
It is evident that overall customer satisfaction improved significantly over the five-year period. While many guests rated the hotel’s service as poor or satisfactory in 2005, the majority described it as good or excellent by 2010.
Looking at positive feedback, only 5% of the hotel’s guests rated its service as excellent in 2005, but this figure rose significantly to 28% in 2010. Moreover, while 14% of visitors described the service as good in 2005, this proportion almost tripled, reaching 39% five years later.
Regarding negative responses, the proportion of guests who considered the hotel’s customer service poor declined from 21% in 2005 to 12% in 2010. Similarly, those who rated it as very poor dropped from 15% to just 4% over the same period. Finally, the satisfactory rating also saw a notable decline from 45% to 17%, reflecting the fact that more people gave positive reviews in 2010.
It is evident that overall customer satisfaction improved significantly over the five-year period. While many guests rated the hotel’s service as poor or satisfactory in 2005, the majority described it as good or excellent by 2010.
Looking at positive feedback, only 5% of the hotel’s guests rated its service as excellent in 2005, but this figure rose significantly to 28% in 2010. Moreover, while 14% of visitors described the service as good in 2005, this proportion almost tripled, reaching 39% five years later.
Regarding negative responses, the proportion of guests who considered the hotel’s customer service poor declined from 21% in 2005 to 12% in 2010. Similarly, those who rated it as very poor dropped from 15% to just 4% over the same period. Finally, the satisfactory rating also saw a notable decline from 45% to 17%, reflecting the fact that more people gave positive reviews in 2010.