📔 Writing
Session #n34: Letters of complaint
In a formal letter making a complaint, you may use a mild tone, for complaints about minor problems, or a strong tone, for complaints about more serious matters, especially when you are extremely upset or annoyed. However, the language you use should never be rude or insulting.
✔️ Think of situations in which you would write a letter of complaint.
(e.g. to a fast food restaurant manager to complaint about poor service.)
🌀 In the opening remarks, you should state your complaint, including details of what has happened and where/when the incident took place.
e.g. (Mild)
💠 I am writing in connection with ... / to complain about ... the terrible behaviour / attitude / rudeness of ...
💠 I am writing to draw your attention to which ...
(Strong)
💠 I wish to bring to your attention a problem which arose due to your staff/inefficiency...
💠 I am writing to express my strong dissatisfaction at...
💠 I wish to express my dissatisfaction / unhappiness with the product / treatment I received from ... on...
🌀 In the main body paragraphs, you present each of the specific points you are complaining about. You start a new paragraph for each point and justify these points by giving examples / reasons. e.g.
💠 Although you advertise "top quality", I felt that the product I purchased was well below the standard I expected.
🌀 In the closing remarks, you should explain what you expect to happen (e.g. to be given a refund/replacement/apology/etc). e.g.
(Mild)
💠 I hope you will replace ...
💠 I feel/believe that I am entitled to a replacement/refund ...
💠 I hope that this matter can be resolved/dealt with promptly.
(Strong)
💠 I insist on / I demand a full refund / an immediate replacement / etc or I shall be forced to lake legal action on/the matter further.
💠 I hope that I will not be forced to take further action.
Session #n34: Letters of complaint
In a formal letter making a complaint, you may use a mild tone, for complaints about minor problems, or a strong tone, for complaints about more serious matters, especially when you are extremely upset or annoyed. However, the language you use should never be rude or insulting.
✔️ Think of situations in which you would write a letter of complaint.
(e.g. to a fast food restaurant manager to complaint about poor service.)
🌀 In the opening remarks, you should state your complaint, including details of what has happened and where/when the incident took place.
e.g. (Mild)
💠 I am writing in connection with ... / to complain about ... the terrible behaviour / attitude / rudeness of ...
💠 I am writing to draw your attention to which ...
(Strong)
💠 I wish to bring to your attention a problem which arose due to your staff/inefficiency...
💠 I am writing to express my strong dissatisfaction at...
💠 I wish to express my dissatisfaction / unhappiness with the product / treatment I received from ... on...
🌀 In the main body paragraphs, you present each of the specific points you are complaining about. You start a new paragraph for each point and justify these points by giving examples / reasons. e.g.
💠 Although you advertise "top quality", I felt that the product I purchased was well below the standard I expected.
🌀 In the closing remarks, you should explain what you expect to happen (e.g. to be given a refund/replacement/apology/etc). e.g.
(Mild)
💠 I hope you will replace ...
💠 I feel/believe that I am entitled to a replacement/refund ...
💠 I hope that this matter can be resolved/dealt with promptly.
(Strong)
💠 I insist on / I demand a full refund / an immediate replacement / etc or I shall be forced to lake legal action on/the matter further.
💠 I hope that I will not be forced to take further action.